Stain Policy
- We strive to remove stains but cannot guarantee complete removal.
- Check all pockets for items such as pens, makeup, crayons, or anything containing liquids or oils before dropping off your clothes. We are not responsible for damages caused by these items during cleaning.
- For wash and fold laundry, garments are not inspected individually. Customers are responsible for notifying us of any stains or damages before drop-off.
- For dry cleaning, we will do our best to treat stains brought to our attention. Untreated stains may not be removed.
- We follow the manufacturer's care instructions. If a garment lacks a care label, it is cleaned at the customer's own risk.
- In the event of color bleeding or shrinkage, responsibility lies with the original manufacturer or place of purchase, as we are not responsible for how the garment was dyed or treated before our care.
Store Policy
- We assume all items left by a customer for dry cleaning are dry-cleanable.
- Specialty items such as blankets, comforters, rugs, bed covers, and pillows are charged per piece and must be separated into a different bag.
- Articles such as shoes or boots are not allowed to be mixed in with wash and fold laundry.
- Please empty all pockets before drop-off. We are not responsible for objects left in garments, or for any damage they may cause during cleaning.
- We are not responsible for buttons, belts, elastics, buckles, ornaments, or zippers that may be damaged during cleaning.
- Damaged garments must be reported within 48 hours of pickup or delivery. For dry cleaning, the maximum compensation is 10 times the cleaning cost, issued as store credit. Wash and fold damages are not refundable, as items are not inspected individually.
- Lost garment claims must be reported within 48 hours, followed by a 14-day investigation period.
- Items left at the store for more than 30 days will no longer be the responsibility of the store.
- Refunds are handled on a case-by-case basis. Please reach out with any questions.
- Prices may be reviewed and adjusted annually to reflect changes in operating costs.
Questions about any of this? Call or text us at 212-779-8414 and we'll walk you through it.